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Robo-FTP
Robo-FTP Server

Frequently Asked Questions

The FAQ list is a great starting point for basic questions about what you can do with Robo-FTP.

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Getting Started

Browse these tutorials and sample scripts to get up and running with Robo-FTP in minutes.

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Contact Technical Support

If you can't find the answers you need online, get in touch with our Technical Support staff.

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Professional Services

Need more than basic technical support? Our Professional Services team can help you deploy a complete solution.

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Enter search queries below or use the tag links to the right to browse the knowledge base by category (Show All Tags).


The SENDFILE /ifnewer does not seem to be looking at the time stamp correctly.

Tags: Sending Files, Robo-FTP Server, Robo-FTP

Last Updated: 2016-09-14

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When I restart my machine, the users I added for Robo-FTP Server are not saved (Robo-FTP Server 3.0.x)

Tags: Robo-FTP Server

Last Updated: 2016-08-25

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How do I activate my Robo-FTP Server license manually?

Tags: Robo-FTP Server, activation

Last Updated: 2016-11-02

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When I try to create an RSA key for SFTP connections, I don't see anything to click on to make Robo-FTP accept the key. (Robo-FTP 3.0.x)

Tags: Robo-FTP Server, SFTP

Last Updated: 2016-09-15

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Does Robo-FTP Server run as a service?

Tags: Robo-FTP Server, Services

Last Updated: 2016-08-22

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Does Robo-FTP Server Support Public Key Authentication?

Tags: Robo-FTP Server, SFTP, SSH, Public Key Authentication, OpenSSH

Last Updated: 2016-12-29

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Configuring a Robo-FTP Server user account to log in with an SSH public key instead of a password.

Tags: SSH, Robo-FTP Server, Public Key Authentication

Last Updated: 2012-08-30

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What are Server Event Scripts?

Tags: Robo-FTP Server, Server Event Scripts

Last Updated: 2017-07-17

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What sort of things are Server Event Scripts used for?

Tags: Robo-FTP Server, Server Event Scripts

Last Updated: 2017-07-19

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What are virtual folders?

Tags: Robo-FTP Server

Last Updated: 2016-10-26

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My users cannot connect to my server. What steps should I take?

Tags: Robo-FTP Server

Last Updated: 2016-09-07

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Can I extend my 30-day evaluation period for Robo-FTP Server? (v3.2)

Tags: Robo-FTP Server, Evaluation, Robo-FTP, activation

Last Updated: 2012-10-25

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Under SSL Options, I can select three different options for using SSL. One of these is "typical usage." What does this mean? (Robo-FTP Server 3.1.x and earlier)

Tags: Robo-FTP Server, SSL

Last Updated: 2016-10-28

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None of my users can connect to my server. I have verified that the server is on and accepting connections.

Tags: Robo-FTP Server

Last Updated: 2016-09-16

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I am having trouble creating a certificate for SSL.

Tags: Robo-FTP Server, FTPS

Last Updated: 2016-11-07

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The self-extracting Robo-FTP installation program actually launches another program instead (Robo-FTP 3.6 or earlier, Robo-FTP Server 3.1 or earlier)

Tags: Robo-FTP, Installation, Robo-FTP Server

Last Updated: 2016-05-10

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Evaluation version displays "Command inoperative -- program license not activated. [2000]"

Tags: Robo-FTP, Evaluation, Robo-FTP Server

Last Updated: 2017-02-17

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How does the script writing service work?

Tags: Professional Services, Robo-FTP, Robo-FTP Server

Last Updated: 2016-10-04

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What is the procedure for transfering my license from one PC to another?

Tags: activation, Robo-FTP, Robo-FTP Server, reinstall, reactivate

Last Updated: 2016-10-14

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Is Robo-FTP or Robo-FTP Server available for Apple Macintosh?

Tags: Robo-FTP, Apple Macintosh, Robo-FTP Server

Last Updated: 2016-06-03

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Can I extend my 30-day evaluation period for Robo-FTP Server? (v3.1)

Tags: Evaluation, Robo-FTP Server, activation

Last Updated: 2016-11-29

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Built-in variables used by Server Event Scripts (Robo-FTP Server 3.2.x and earlier)

Tags: Robo-FTP Server, Server Event Scripts

Last Updated: 2017-08-11

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How to upgrade to Robo-FTP Server v3.2.x

Tags: Robo-FTP Server, Upgrade

Last Updated: 2016-11-28

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How to generate CSR (certificate signing request) with Robo-FTP Server

Tags: Robo-FTP Server, CSR, SSL, FTPS

Last Updated: 2012-08-30

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How to convert PFX file into a format Robo-FTP Server can use

Tags: Robo-FTP Server, SSL, PFX

Last Updated: 2012-10-08

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Robo-FTP Server fails to show directory listing when home directory is a network share

Tags: Robo-FTP Server, permissions

Last Updated: 2017-07-11

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Hosting a read-only folder with Robo-FTP Server

Tags: Robo-FTP Server, permissions, read-only

Last Updated: 2017-08-10

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Folder and Virtual Folder permissions in Robo-FTP Server

Tags: Robo-FTP Server, folder permissions, virtual folder permissions, permission

Last Updated: 2017-08-10

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Are Robo-FTP Server accounts able to access files or folders above the "root" folder?

Tags: Robo-FTP Server, folder permissions, virtual folder permissions, permission

Last Updated: 2017-08-22

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How can I send a copy of Robo-FTP Server's public SSH key to my SFTP users?

Tags: Robo-FTP Server, SFTP, SSH, Public Key Authentication, OpenSSH

Last Updated: 2017-01-03

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Problem: Robo-FTP Server stopped launching Server Event Scripts

Tags: Robo-FTP Server, Server Event Scripts

Last Updated: 2017-08-30

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Error: Cannot load another instance of Robo-FTP Server

Tags: Robo-FTP Server, Server Console

Last Updated: 2012-08-29

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Robo-FTP Server: version number in Server Console does not match Robo-FTPServer.exe

Tags: Robo-FTP Server, Server Console, version

Last Updated: 2012-08-30

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FTP Supports Clear Text Authentication vulnerability reported on PCI compliance test

Tags: Robo-FTP Server, Clear Text, PCI

Last Updated: 2013-02-13

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Change Directory event is not triggered for SFTP connections

Tags: Robo-FTP Server

Last Updated: 2013-10-22

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Robo-FTP Server Console will not function properly until Robo-FTP Server is running as a windows service

Tags: Robo-FTP Server

Last Updated: 2014-09-22

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System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize

Tags: Robo-FTP, Robo-FTP Server

Last Updated: 2014-09-29

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How to create Robo-FTP Server's users programmatically

Tags: Robo-FTP Server, COM, Configuration, Server Console

Last Updated: 2015-02-05

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FileZilla returns "The first key-exchange algorithm supported by the server is diffie-hellman-group1-sha1, which is no longer secure. Aborting connection." (Robo-FTP Server 3.3.7 and earlier)

Tags: Robo-FTP Server, SFTP, SSH

Last Updated: 2016-05-11

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Installer will not run

Tags: Robo-FTP, Robo-FTP Server, Installation

Last Updated: 2016-10-27

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Filename character and size limits

Tags: Robo-FTP, Robo-FTP Server, PATH, Filename, Characters

Last Updated: 2017-05-18

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