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Frequently Asked Questions

The FAQ list is a great starting point for basic questions about what you can do with Robo-FTP.

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Getting Started

Browse these tutorials and sample scripts to get up and running with Robo-FTP in minutes.

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Contact Technical Support

If you can't find the answers you need online, get in touch with our Technical Support staff.

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Professional Services

Need more than basic technical support? Our Professional Services team can help you deploy a complete solution.

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Enter search queries below or use the tag links to the right to browse the knowledge base by category (Show Top 5 Tags).


How is PGP implemented in Robo-FTP?

Tags: Robo-FTP, PGP, GPG

Last Updated: 2010-08-06

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I am having trouble decrypting a file.

Tags: Robo-FTP, PGP, Passphrase

Last Updated: 2007-06-24

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When I use PGPDECRYPT, I get an error indicating that the destination file is empty. However, the encrypted file has data.

Tags: PGP, Robo-FTP, GPG

Last Updated: 2007-06-24

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PGPDECRYPT tells me that the password is missing, but I have already entered it.

Tags: PGP, PGP Key, Robo-FTP

Last Updated: 2007-06-24

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PGPDECRYPT crashes if I use a special character.

Tags: PGP, Robo-FTP

Last Updated: 2007-06-24

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I am unable to encrypt or decrypt a file of a very large size (multiple GB).

Tags: PGP, Robo-FTP

Last Updated: 2007-06-24

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What are the technical details of the Robo-FTP PGP implementation?

Tags: PGP, Robo-FTP

Last Updated: 2010-08-06

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I get a syntax error when using wildcard characters in arguments to the PGPENCRYPT or PGPDECRYPT commands. I need to handle multiple files. What how do I handle this?

Tags: Wildcard, PGP, Robo-FTP

Last Updated: 2007-06-24

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We are encrypting and sending a DOS text file via FTP to one of our vendors as a test. When they decrypted the PGP file, they called back stating that a blank line appeared after each valid line. Is there an option to suppress this?

Tags: PGP, Robo-FTP

Last Updated: 2007-06-24

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A SFTP log on fails if I change the working folder (via the WORKINGDIR command) from the program default. Why?

Tags: SSH, PGP, Robo-FTP, Public Key Authentication

Last Updated: 2007-06-24

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My trading partner sent me a PGP public key created with a package from Cryptic Software. I cannot seem to encrypt a file correctly -- the resulting encrypted file is empty. What gives?

Tags: PGP, PGP Key, Robo-FTP

Last Updated: 2008-07-22

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I want to duplicate my Robo-FTP PGP environment on a second PC. How is this done?

Tags: PGP Key, PGP, Robo-FTP

Last Updated: 2008-05-27

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I get a "*Cannot open PGP keyring file. *File/folder open error. [1003]" error when trying to decrypt a file. What am I doing wrong?

Tags: PGP, PGP Key, Robo-FTP

Last Updated: 2009-04-22

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If we use the PGP feature of Robo-FTP, do we need to set up our customer's FTP server or do we only set up our client side?

Tags: PGP Key, PGP, Robo-FTP

Last Updated: 2007-06-24

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I see the following error message: Decrypt - File decrypted. Can't check signature: public key not found. Was the message actually decrypted?

Tags: PGP Key, PGP, Robo-FTP

Last Updated: 2007-09-27

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Does Robo-FTP PGP support RSA and the IDEA cipher?

Tags: IDEA, PGP, GPG, Robo-FTP

Last Updated: 2010-07-06

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What does a "PGP components not installed" error mean?

Tags: PGP, Robo-FTP

Last Updated: 2007-06-24

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Can RSA Legacy keys be created in Robo-FTP?

Tags: Robo-FTP, GPG, IDEA, PGP

Last Updated: 2007-06-24

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How can I access certain GnuPG functionality not directly supported by Robo-FTP?

Tags: PGP, GPG, Robo-FTP

Last Updated: 2007-06-24

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A public key created with GnuPG v1.0.6 produces an error when trying to import it to Robo-FTP v1.50.0.

Tags: Robo-FTP, GPG, PGP

Last Updated: 2007-06-22

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Importing a private/public key pair that was created with PGP Corporate Desktop.

Tags: Robo-FTP, PGP, GPG

Last Updated: 2007-07-06

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When encrypting a file, can I use the key ID number to specify which key to use?

Tags: PGP Key, Robo-FTP, PGP, GPG

Last Updated: 2007-06-24

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How do I send a PGP encrypted file to a UNIX server so that the CR characters are stripped from the data?

Tags: ASCII, PGP, UNIX

Last Updated: 2007-10-10

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What are the supported PGP key algorithms in Robo-FTP 3.5 and previous?

Tags: GPG, PGP

Last Updated: 2010-08-06

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Unable to decrypt PGP encrypted file after upgrading to version 3.6

Tags: PGP, GPG

Last Updated: 2009-12-09

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After uninstalling v3.6.x PGP functionality in v3.7.x stopped working

Tags: PGP

Last Updated: 2010-05-28

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