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Robo-FTP has lost configuration information including managed sites

Robo-FTP 3.10 and later stores configuration information, including the serial number, managed sites, etc. in a file called config.xml.

For system-wide settings, this file is stored in C:\Program Files (x86)\Robo-FTP 3.10\ProgramData by default.

If Robo-FTP encounters a situation where it is unable to read the config.xml file, Robo-FTP backs up the config.xml file by appending a number to the filename. It then creates a new, blank config.xml.

This typically happens because config.xml has become corrupted. However, occasionally it happens because there is some temporary problem with the filesystem that prevented Robo-FTP from reading the config.xml at that moment. In this case, you can restore the config.xml by following these steps:

  1. Exit the Configurator and all running instances of Robo-FTP. To be certain, look for any instances of Robo-FTP.exe in the process list in Task Manager.
  2. Delete the new, blank config.xml
  3. Rename the backup (where a number has been added to the filename) to config.xml.
  4. Restart the Configurator. You should now see all your managed sites, etc.

Article last updated: 2017-02-21

Tags: Robo-FTP, Configurator

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