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File/folder open error after moving to a new computer or new version of Robo-FTP

If you encounter the File/folder open error. [1003] after moving to a new computer or a new version of Robo-FTP you should verify that file paths have not changed.

Here are a few common issues:

  • An external file referenced in your command script was not copied over from the old computer. Custom CRON schedules and snapshot database files are examples of the types of files that may have been missed when the installation was transferred.

  • A folder structure referenced in your command script was not recreated on the new computer.

  • Robo-FTP was installed under c:\Program Files on the old computer but under c:\Program Files (x86) on the new machine.

  • You upgraded to a new version of Robo-FTP but your script references a path like c:\Program Files\Robo-FTP while the software is actually installed in a folder with a slightly different name, for example: c:\Program Files\Robo-FTP 3.8 Hint: Beginning with version 3.7.4 you may use the %installdir internal variable to dynamically reference the Robo-FTP installation folder in your command scripts.

  • Your Windows user account lacks sufficient permission to complete the file or folder operation. This may happen if you were logged in with administrative privileges on the old computer but as a regular user on the new one. It may also happen on UAC enabled computers if Robo-FTP was not launched with the "Run as Administrator" option.

  • A relative path failed because your command script assumes the wrong initial working folder. If Robo-FTP is launched with insufficient privileges the initial working folder will default to a sub-folder under My Documents instead of the folder specified in the Configurator.

  • New computers are often configured to hide known file extensions so the actual complete file name might be hidden by Windows.

Please see Moving a Robo-FTP Installation to Another Computer for more information about successfully migrating to a new computer.

Article last updated: 2016-12-30

Tags: File/folder open error, new computer, new machine, new version, Robo-FTP

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