Enter search queries below or use the tag links to the right to browse the knowledge base by category (Show All Tags).
How to upgrade Robo-FTP from a previous version
This article applies to Robo-FTP 3.6. The process may vary for older or newer versions.
You can upgrade Robo-FTP by simply installing the newer version over top of the older version. Robo-FTP will upgrade the relevant files in place and automatically import the settings from the older version.
It is always a good idea to back up your settings (export them from the File menu in the Robo-FTP console window) and the Robo-FTP installation directory (C:\Program Files\Robo-FTP for most customers). For example, there is a known issue for customers upgrading from v3.2.0 to a later version where the existing crontab.txt file is overwritten and after the upgrade must be restored from the backup. This issue, or similar issues, may exist with other versions and may not have yet been reported.
IMPORTANT: Exit all running instances of Robo-FTP.exe and stop all Robo-FTP services before attempting to upgrade and activate Robo-FTP.
If you are performing a major upgrade (for example: 3.5 to 3.6 or 2.x to 3.x) then you will need to re-activate the license after upgrading as described below. If you are performing a minor upgrade (for example: 3.6.10 to 3.6.17) then you will not need to re-activate the license after upgrading.
During the upgrade process, Robo-FTP will remove the license activation on the older version and start a 30-day fully functional eval license for the newer version.
It will also attempt to notify our license server over the Internet that the old license has been removed.
You should then be able to launch the Robo-FTP main console window and activate the license from the Help menu.
If during the upgrade Robo-FTP was unable to notify our license server that it had removed the old license, you will receive an error message indicating that your license has been previously activated and Robo-FTP will present a form requesting more informtion.
If this happens, complete the form and describe what you are doing (upgrading from an older version).
You should receive an email that indicates your request has been approved. You should then be able to activate the new version of the software from the Help menu.
Tags: activation, Upgrade