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Knowledge Base

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Getting help with license activation

Robo-FTP and Robo-FTP Server run in a fully-functional evaluation mode for 30 days when installed on a machine that has not previously had that product installed.

Once the evaluation period expires, the software will be partially disabled until it is activated using a serial number.

Several resources are available for getting help with this process.

Technical Support

Our technical support team is available by phone (Enterprise support plans only) and email to assist with activation.

Open a support ticket here: http://robo-ftp.com/technical-support/contact_support/.

NOTE: You must have a current support plan in order to receive assistance from Technical Support. If your support has expired, please contact Sales at (512) 345-2211, option 1 to discuss your options.

Software Activation Interface

The activation options in the product are fairly self-explanatory and provide detailed instructions about what to do in most cases. Most customers are able to activate the software simply by carefully reading and following the instructions in the software.

Help File

The software includes an indexed Help file that covers many aspects of usage, including activation.

Knowledge Base

This knowledge base includes many entries that cover license activation. Use the search feature or click the Show All Tags link to see a list of topics.

See also:

Activating a license

Can I extend my 30-day evaluation period for Robo-FTP?

Article last updated: 2020-12-17

Tags: activation, licensing

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Call Now: (512) 345-2211