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How do I transfer my license to a new machine when the old machine is inaccessible (HD crashed, etc.)?
This article applies to v3.12.0 and later. The steps may vary for older versions, although the concepts will be similar.
You will need to attempt an activation as if you were installing a newly purchased copy of the software. If you are using Robo-FTP, then this means selecting Activate Software License from the License section in the Configurator and following the onscreen prompts.
The software will return an error advising that the license with this serial number has already been activated. This is normal. It will then display a form you can use to submit an activation request. Complete and submit this form. Be sure to include details regarding why you are requesting an additional activation for this license. Include a full explanation! If you do not include sufficient details your request will be delayed.
Once your request has been approved you will receive an e-mail advising that you can now activate the software. Most requests are approved within one business day.
See also:
Article last updated: 2021-11-24
Tags: activation, crash, reactivate, reactivation, reinstall