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What is the procedure for transfering my license from one PC to another?

This article was written based on Robo-FTP v3.6 and also includes some instructions for older versions (see below). As of v3.7 instructions for transferring a license are included in the Help file which is installed with the software.

The license of a fully authorized installation of Robo-FTP may be transfered from one PC to another without any cost to you.

There are two ways two transfer a license, and both can be accomplished by the user over the Internet. You should always try to accomplish the transfer using the Automated process first. If that fails, you can try using the Manual transfer process. Be sure to follow the instructions step by step.

NOTE: Performing the steps in this article requires administrative privileges on both the old and new machine.

Automated Transfer:

Install Robo-FTP on the new PC to obtain a 30-day trial license. The 30 day trial should give you plenty of time to test any scripts you may have, export settings, import settings, and troubleshoot any issues before moving the license.

On the old PC, open Robo-FTP and select 'Remove License...' from the Help menu.
Work through each window prompt until you receive 'License removal successful'.
On the new PC, open Robo-FTP and select Activate License...' from the Help menu.
Select 'activate my Robo-FTP license online', and click 'OK'.
Enter the Serial Number for the removed license, and choose 'Activate'.

If you encounter any response other than 'Activation Successful', you will have to manually transfer your license.

Manual Transfer:

Install Robo-FTP on the new PC to obtain a 30-day trial license. The 30 day trial should give you plenty of time to test any scripts you may have, export settings, import settings, and troubleshoot any issues before moving the license.

On the old PC, open Robo-FTP and select 'Remove License...' from the Help menu. Work through each window prompt until you receive 'License removal successful'.
Open the Robo-FTP home directory using Window Explorer. By default, it is 'C:\Program Files\Robo-FTP'. Locate the file named 'removal.txt'. This file was created when you removed the license. Copy, print, or save this file so it will be available on the new machine. On the new machine select 'Activate License...' from the Help menu.
Choose 'activate my Robo-FTP license manually', and click 'OK'.
Choose 'submit a manual license activation request', and click 'OK'.
The 'Manual License Activation' page should appear. Click 'Show Site Code'

There are two important items from this window that you will need. The first is the site code and the second is the link to the Robo-FTP online activation web page. Click this link: http://www.roboftp.com/activate, or cut and paste it into your web browser. If you do not have access to the Internet from this computer, you can use an alternative computer that does have Internet access.

The Robo-FTP activation web page requires the following information to transfer a license.

  1. The serial number you are transferring
  2. The site code from the 'Show Site Code' window on the new machine
  3. The removal code which is located in the "removal.txt" file
  4. A valid e-mail address to receive the new site key

If all the fields are entered correctly, a site key will be generated. To finalize the license transfer, you will need to enter this site key into Robo-FTP to fully activate the license.

Select 'Activate License...' from the Help menu on the new machine.
Choose 'activate my Robo-FTP license manually', and click 'OK'.
Choose 'enter license activation site key', and click 'OK'.

Enter the serial number for which you wish to transfer and enter your new site key. It is recommended to cut and paste to these fields.

Here is the recommended procedure for v2.x:

Install Robo-FTP on the new PC to obtain a 30-day trial license.

Once Robo-FTP is operational on the new PC, remove the product and its license from the original PC and record the Removal Code. (This info is written to a file named "removal.txt".)

Back under the Help menu of v2.x on the new PC, click Activate License and enter your serial number (usually you'll be overwriting *EVAL* when doing so). Click the Activate button.

This initial attempt at activation will likely fail with a "Serial number already activated" error message. Click OK to continue into the Activation Troubleshooting Wizard.

To the first question "Have you already submitted a reactivation request...?", click No then Next.

To the second question "Are you transferring your license for Robo-FTP from another PC to this one?", click Yes then Next.

From here continue to follow the wizard's instructions depending on whether you have the Removal Code from the original PC or not.

Here is the recommended procedure for v1.50.x:

Install Robo-FTP on the new PC to obtain a 30-day trial license.

Once Robo-FTP is operational on the new PC, remove the product and its license from the original PC and record the Removal Code. (This info is written to a file named "removal.txt".)

Using your original serial number, the Removal Code from the original PC, and the Site Key displayed by the new installation of Robo-FTP, fully authorize the new PC online (or by fax or e-mail) as you see under the Robo-FTP Help menu.

Note:

If the original PC is not operational, you obviously cannot obtain a Removal Code. In this case, enter your serial number and the new Site Code in the online form (leaving Removal Code blank). Your reauthorization request will fail but you will be presented with a Reauthorization Request form. Enter the details of your request (describe why you are requesting an additional activation) and submit the form.

See also:

Moving a complete Robo-FTP Installation to Another Computer

Activating a license

Article last updated: 2016-10-14

Tags: activation, Robo-FTP, Robo-FTP Server, reinstall, reactivate

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